Technical and complex concepts are exciting to learn and analyze. I enjoy translating information into content that suits the needs of its intended reader.
Instruction Manual
This work sample shows my interest in creating better product manuals for the everyday things we use at home and in the office. Most products we buy from stores would be less frustrating to use if they came with clearly written instructions.
If you’re curious to know what the original user manual looks like, please feel free to view the original version.
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Maintenance Manuals
The online product manuals I created for service engineers are confidential. But to give you an idea of the complex information I am accustomed to working on, you can check out the links to publicly available user manuals. I created and managed the online version of these manuals with content specifically written and designed for service engineers.
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Business Process
When I worked as a Lead Technical Writer for a Fortune 500 company in the electrical systems and manufacturing industry, I trained new writers to handle customer-facing communications. I authored the process documentation that served as a guide for managing requests and writing root cause analysis reports.
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White Papers
I served the government for 6 years as a writer. During this period, I wrote proposals and position papers that promote the administration’s policies on development projects, sustainable agriculture, and economic growth.
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Clear | Simple | Creative 